Our Privacy Policy
Al Mutakamela is an independent, RTA-authorized private testing and registration center — not a government entity. We are not affiliated with, and do not represent, the Roads and Transport Authority (RTA) or any other government body.
Al Mutakamela ("we", "us", "our") is an independent, RTA-authorized private vehicle testing and registration center operating in Dubai, United Arab Emirates. This policy explains what information we collect through our website and branches, how we use it, and the choices you have. It applies to almutakamela.ae and to the services booked through it.
Who we are
Al Mutakamela is a private company, licensed to operate a vehicle testing and registration center in Dubai. We are not a government entity, and we are not affiliated with, and do not represent, the Roads and Transport Authority (RTA) or any other government body.
What personal information do we collect?
When you book a service, visit a branch, or contact us through the website, we may collect: your name, phone number, email address, vehicle details (plate number, chassis/VIN, make and model), and any message content you submit through our booking, contact, or careers forms. We also collect standard technical data (IP address, browser type, pages visited) through cookies and analytics tools, as described below.
When do we collect information?
We collect information when you submit a booking or contact form, request a callback, apply for a job through our careers page, subscribe to updates, or otherwise interact with our website or branches.
How do we use your information?
We use the information we collect to:
- Schedule and confirm your vehicle testing, registration, or other requested service.
- Contact you about your booking, inquiry, or job application.
- Respond to customer service questions and follow up on feedback.
- Improve our website and services, and measure the performance of our marketing campaigns.
How long do we keep your information?
We retain booking and contact information for as long as needed to provide the requested service and to meet our legal and accounting obligations, after which it is deleted or anonymized.
How do we protect your information?
We limit access to personal information to staff who need it to deliver your booking or respond to your inquiry, and we use reasonable technical and organizational measures to protect it from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
You may ask us to access, correct, or delete the personal information we hold about you by contacting us at services@almutakamela.ae. We will respond within a reasonable time and may need to verify your identity before making changes.
Do we use cookies?
Yes. Cookies are small files that our website or our service providers place on your device through your browser to recognize you on return visits and to collect certain information.
We use cookies to:
- Remember your language preference and other settings for future visits.
- Understand aggregate site traffic and campaign performance so we can improve our services.
You can configure your browser to warn you before accepting cookies, or to refuse cookies altogether. Disabling cookies may affect some site features.
Third-party disclosure
We do not sell or trade your personal information. We share it only with service providers who help us operate our website and business (such as hosting, booking, and analytics providers) under confidentiality obligations, or where required by law.
Third-party links
Our website may link to third-party sites (including social media and payment or government portals). These sites have their own privacy policies, and we are not responsible for their content or practices.
Analytics and advertising
We use Google and Meta advertising and analytics tools, which use cookies to measure how visitors use our site and to show relevant ads based on past visits to our site and others. You can opt out of personalized advertising through the Google Ads settings.
Children's privacy
Our website and services are intended for adults arranging vehicle testing, registration, or related services, and are not directed at children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. Changes take effect once posted on this page, and continued use of the website after an update means you accept the revised policy.
Contact us
For any privacy question or request, contact us at services@almutakamela.ae or +971 600 546004.